ITSM Officer Job

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Date: 23 Jun 2024

Location: HQ- Riyadh, SA

Company: Saudi Technology and Security

JOB PURPOSE
To develop Tahakom’s service catalogue and define service level agreements in order to ensure all service requirements are met and in accordance with the quality standards and guidelines.
ROLES AND RESPONSIBILITIES
•    Gather service requirements from all Tahakom departments
•    Develop Tahakom’s Service Catalogue ensuring all service requirements are included
•    Ensure the catalogue is updated periodically and reflects accurate information on all operational services, including services being prepared to be run operationally
•    Participate in negotiations of service level agreements (SLAs), ensuring Tahakom’s requirements are met
•    Define SLAs for vendor management and follow-up on implementation
•    Design services in accordance with the agreed service level targets 
•    Review all Operational Level Agreements and Underpinning Contracts ensuring they appropriately reflect Tahakom’s services requirements
•    Develop reports on all service levels and raise to higher management for monitoring and recommendation of corrective actions
Knowledge and Experience
    •    0 to 4 years of relevant experience in Technology related role
Education and Certifications
•    Bachelor’s degree in Engineering, Information Technology or equivalent is required
 

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